User experience insights is gathered by digital experience monitoring tools from the numerous applications that an organization provides to its employees. It aids IT in seeing the bigger picture of performance issues and resolving them.
Here are six examples of how end-user digital experience monitoring is put to use:
1. THE NEED FOR VISIBILITY IN A COMPLETE MONITORING SOLUTION When it comes to experience monitoring, visibility is essential. It aids IT teams in comprehending how particular actions affect worker performance. They are able to avoid bottlenecks and spot patterns that may hint at impending failure. IT may gain crucial insights from visibility and take preventative action to address latency and performance problems that negatively affect user experience.
With metrics such as TTFB, login time, lookup time, connect time, bandwidth, and response time as well as real user metrics such as CPU and memory usage, navigation time, experience score, and Wi-Fi strength, IT can truly understand the problems that affect end users and, in a sense, uncover the blind spots.
Through the breakdown of the complete service delivery chain into its component parts with the aid of visibility, network architects and operators are able to eliminate bottlenecks and enhance user experience.
2. MONITORING AND DIAGNOSTICS OF NETWORKS IT failures are expensive. According to the Uptime Institutes 2021 Global Data Survey (via Forbes), more than 60% of participants lost more than $100,000 due to downtime, and 15% of them lost more than $1 million.
A proactive strategy, not a reactive one, is promoted by a digital experience monitoring solution. IT can find internet or SaaS outages with the aid of a proactive diagnosis tool before users begin to complain.
Businesses that institutionalize this process within IT make sure that their networks operate without interruption across virtualized, software-defined, hybrid, on-premise, and physical network environments.
Businesses have also multiplied the software available to accommodate remote workers. Without an user experience monitoring solution, monitoring these applications might become difficult. IT personnel need a method to observe the app in real-time and follow network issues with monitoring dashboards.
The HeadSpins DEM tool employs real user monitoring to deliver precise insights on the performance of your applications. Early outage detection might assist you in seeing problems before they become more serious.
3. REFRESH OPTIMIZATION FOR DEVICE Working from home will soon become commonplace. Work-from-home policies have already been adopted by numerous organizations. Your IT team must give device refresh optimization top priority if you fall into this category. Even if companies give their staff the newest technology, it’s not surprising that these tools become obsolete after a while. The hardware of devices like mobile phones, laptops, and even desktops may stop receiving upgrades, which has a substantial negative influence on both an employee’s productivity and the organization.
It can be difficult to determine which gadget has to be replaced, though, because everyone’s workload varies. By producing endpoint telemetry data, an end-user enterprise monitoring system can assist businesses’ staff members who require a device upgrade. You can better understand each employee’s demands if you use DEM technologies to categorize employee personas. For instance, personnel working in a different business unit from developers may require more frequent device updates. Productivity is increased and staff satisfaction is raised via device refresh optimization.
4. APP MIGRATION TO THE CLOUD An firm may become more secure, scalable, and adaptable by moving its apps to the Cloud, all while spending less on upkeep. Finding ways for IT to keep an eye on and make improvements to the user experience is a difficulty that comes with shifting to the Cloud.
You may track digital experience across various distribution channels on actual devices and carrier networks all over the world with the help of contemporary monitoring systems, such as the one offered by HeadSpin.
The metrics can be used to monitor network, device, and end-to-end app KPIs, as well as interactions with your app’s streaming, machine-to-machine, specially specified, and screenless user journeys.
DEM tools gives you better visibility throughout the migration, which helps to ensure success. It facilitates the gathering of metrics and guarantees that all changes enhance the end-user experience.
5. UPDATES TO NETWORK INFRASTRUCTURE Organizations are continually updating their networks to stay current. Their network architecture has been upgraded, which boosts employee mobility and access to Cloud-based real-time data. Many businesses have switched from conventional networks to SDN. A hybrid cloud model has been adopted by many others. It may be difficult to track end-user experience with this new architecture.
IT teams and network engineers can follow, measure, and evaluate the results of your network enhancements with the use of DEM solutions. Instead of constantly monitoring dependent services, DEM solutions can assist you in verifying and maintaining current with new SD-WAN policies. To help remote workers continue to be productive, these technologies can also provide faster response times and network application delivery.
6. Troubleshoot from anywhere. According to a forecast by Upwork, 36.2 million Americans will reportedly work remotely by 2025, an increase of 87% from before the pandemic. These figures demonstrate the shifting nature of the workforce and the demand for an efficient DEM solution. The truth is that in order to function effectively, even workers who work remotely or in a hybrid workplace need the appropriate tools. Finding the root of the problems might be difficult because of network oscillations, device problems, and a lack of direct access to IT. Employees may also work in several time zones, which makes things more difficult.
DEM solutions allow remote workers to concentrate on their business while IT handles any issues without delay. IT can easily and rapidly detect underperforming apps thanks to crowd-sourced analytics, which collects employee experience scores from various locations. They can also localize the issue and determine whether it’s hurting a few or many employees.
You can obtain vital insights on the functionality and health of your applications with the use of the HeadSpin platform. You may track audio, video, biometrics, and other things in addition to app functionality with the aid of our broad set of KPIs. Finally, it gives you the ability to address code-level problems that affect your staff.
