After updating Android 13, some Google Fi users have trouble getting RCS to connect on their Pixel phones. Despite this, it doesn’t seem like this is a common problem.
Update 8/22: Google informed us this afternoon that the problem has been fixed and that all Fi customers should now experience normal RCS messaging.
Update 8/18: Google says it is aware of the issue, which only affects a small number of Fi customers. The business is developing a fix.
We are actively trying to fix the RCS issue that is affecting a small number of Fi subscribers.
Initial 8/17: A few reports of RCS not functioning on mobile data have surfaced since the release of Android 13 on Monday. For individuals who are affected, Rich Communication Services continues to operate correctly when using Wi-Fi, however when using cellular data, Messages just displays the message “Connecting in Settings andgt; Chat features.” The green Connected status reappears as soon as you reconnect to Wi-Fi, and everything resumes working.
On two Google Fi Pixel 6a devices running the stable version of Android 13, we do not observe this RCS problem. Normal transitions from Wi-Fi to mobile data take place. We verified this afternoon and it works on T-Mobile and Verizon Pixel 6 Pro phones as well.
Some people have had this problem since Android 13 Beta and filed a bug report . In May, a Google employee posted on the Android Issue Tracker that this was a provisioning error and advised taking the following actions:
activate the aircraft mode Clear the storage for Carrier Services and Messages by going to Settings andgt; Storage (this does not delete message history) Disable the airplane mode. Retry by opening Messages. Google’s latest on the issue as of mid-June is as follows:
I appreciate you bringing this up. Our product and engineering teams have been informed of this, and we will update this article when further details become available.
This week’s Google Fi support ticketers did not receive suggestions on how to fix the problem.
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