If you were unable to use Google Voice to make an outgoing call this afternoon, it was likely because of a widespread issue.
Update 7/6: Google has posted more details regarding the issue:
Services and Features Affected:
Affected by Google Voice Calling feature
For all users, Google Voice had trouble finishing voice calls. Failures started at 16:12 US/Pacific on July 6, 2022, and continued for 55 minutes. According to preliminary investigation, the adjustment made to route a particular kind of VOIP call—the issue’s primary cause—caused failure to route all voice calls. On July 6, 2022, 17:07 US/Pacific, the problem was resolved by rolling back the identified change.
Google Phone users reported issues with both incoming and outgoing voice calls. Redialed calls also didn’t get through.
Customers impacted by this issue may encounter failed calls using Google Voice from about 4:12 p.m. to 5:04 p.m. PT. Outgoing callers specifically heard a message saying that the number was not in service.
Google claims that SMS/MMS messaging was unaffected, which is consistent with our tests. The business reported that: at 5:27 p.m.
The Google Voice issue has been rectified. We apologise for the trouble and appreciate your perseverance and support.
The commercial version of Google Workspace is available in a number of nations, including the US, Canada, the UK, France, Spain, Portugal, Denmark, Sweden, Switzerland, Ireland, the Netherlands, Germany, Italy, Austria, and Belgium. The free version is only intended for use in the US.
You can adjust the voice to meet your daily workflow. The streamlined Google Workspace Admin panel conveniently combines number assignment, porting, and payment. By preventing spam calls and automatically turning voicemails into text, Voice employs Google’s AI to save you time. Google Meet and Calendar integrations help to retain the focus on what matters. Voice may be instantaneously and universally deployed from any location with minimal administrative effort. It can be used in sales floors with multi-level auto attendants and ring groups in addition to providing employees with a work number that can be accessible across Android, iOS, and the web. This version is also included in the side panel of Gmail. Except for today’s downtime, Google’s VOiP service rarely experiences such a noticeable outage.
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