With a new smartphone, Samsung typically offers hefty trade-in credits, and the Galaxy S22 Ultra was no exception. One customer, who fully utilized that credit by purchasing over 100 devices, is still due tens of thousands of dollars, and Samsung isn’t fully covering those costs.
One user alleges in a Reddit post from earlier this week that he made three orders for 125 Galaxy S22 Ultras and bought them over the course of three months. The phones were bought as office workstations. That’s a huge $150,000 buy, not even accounting for taxes and other costs.
Fortunately, thanks to Samsung’s lenient trade-in policies, switching out devices resulted in a savings of $103,053 after all trade-ins were completed through Samsung’s business channels. This is because trade-in credits are paid back after the purchase, as opposed to before, as is the case with Samsung’s consumer trade-ins.
That was at least the intended outcome.
There are apparently still $45,593 worth of unpaid projected trade-in credits for these Galaxy S22 Ultra smartphones that Samsung hasn’t yet repaid in full. Here is how the three purchases are divided:
50 gadgets for purchase one Paid $55,499 Expected trade-in credit is $35,880. 2nd purchase: 50 gadgets expecting $42,173 in trade-in credit; paid $59,113 3 purchases: 25 gadgets Paid $26,823 Expected trade-in credit: $25,000 The first order presents a rather simple problem. The $35,880 in trade-in credit that should have been given to the customer was not given. Samsung acknowledged receiving the trade-in gadgets, but they never distributed the credits.
Due to mistakes on Samsung’s website, the second purchase required a Samsung sales professional to apply an additional $2,113 credit on top of a $40,060 trade-in credit. Samsung did provide a $35,460 credit for this purchase, despite the fact that only 43 of the anticipated 50 gadgets were actually sent in for trade-in. The buyer was subsequently contacted by Samsung, who promised to send the extra $4,600 credit. However, two weeks later, the credit is still pending payment.
Last but not least, Samsung spent $22,000 rather than the anticipated $25,000 on the lowest transaction because the business insisted it only received 22 out of 25 smartphones, despite the fact that the data showed otherwise.
In conclusion, Samsung still owes $45,593 after having paid out $57,460 of the outstanding credits.
The buyer filed a chargeback with American Express in an effort to get the issue fixed and reclaim the $45,000 in trade-in credits that were owed, and American Express paid out $9,713 to cover the unpaid money from the second and third purchases. However, despite persistent conversations with Samsung’s business support lines and even attempts to contact Samsung executives, the buyer has so far been unsuccessful in retrieving the $35,000 remaining amount from the first purchase.
Even though this is undoubtedly a bizarre narrative, it is undoubtedly not how most people experience life, especially when using consumer channels. Future products should go smoothly for everyone, especially as Samsung gets ready to scale up production of the more trade-in deals for the upcoming Galaxy Z Fold 4 and Flip 4, which can be you can reserve now .
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