The three key themes this year, according to Frances Karamouzis, VP and Distinguished Analyst at Gartner, were “optimize for resilience, operations, or trust,” “scale vertical solutions and product delivery,” and “pioneer with new kinds of engagements, to accelerate reactions or opportunity.”
In light of all the difficulties that enterprises are currently facing, she asserted that “uncertainty may be an opportunity” and advised top IT leaders to “make innovation necessary.”
This is the whole list.
SYSTEM DIGITAL IMMUNE CIOs should develop a “digital immune system” to maximize resilience. According to her, 76% of digital teams are in charge of generating income, thus they must make sure that things like reliability and scalability are met. She provided instances of how Banco Itau automated its incident resolution system and how American Airlines managed to boost operational resilience and scalability while dealing with complexity growth.
CONSTRUCTED OBSERVABILITY She advised concentrating on applied observability across the entire stack, starting with raw data, adding analytics, and progressing to data-driven decisions, in order to optimize operations. In Texas, Tesla offers insurance based on demonstrable behavior rather than predictions. Similarly, Klaveness Ship Management was able to lower operating expense costs by using a dashboard and keeping track of a variety of underlying measurements. She pointed out that this trend is about clarity rather than creativity.
TRISM AI Karamouzis discussed the necessity of AI Trust, Risk, and Security Management in order to increase trust in AI (TRiSM). According to a Gartner survey, 41% of firms had dealt with a security or privacy incident involving AI.
She pointed out that because to concerns with trust, explainability, or ethics, only half of AI models are ever put into use (security and privacy issues). Therefore, she asserted, it was crucial to include these difficulties in the construction of models.
PLATFORMS FOR INDUSTRY CLOUD Businesses want to shift the conversation about the cloud away from technology and onto its commercial benefits, she added. Moving to industrial cloud platforms, which mix software as a service (SaaS), platform as a service (PaaS), and infrastructure elements to enable enterprises to build special applications aimed at a particular industry, will be necessary to scale vertically. By 2027, more than 50% of businesses will employ industry cloud platforms, according to Gartner.
She cited Intermountain Healthcare as an example, which is developing a healthcare platform, and Goldman Sachs as an example, which has teamed up with AWS to develop a “Financial Cloud for Data.”
CONSTRUCTION ENGINEERING Karamouzis advised firms to concentrate on platform engineering in order to grow deliveries. She claimed that because of complicated architectures, hybrid infrastructure, and a lack of expertise, developers frequently find it difficult to adapt quickly to business needs. According to her, enterprises should concentrate on developing reusability for expedited deployment with a shared set of reusable components and a self-service development portal in order to reduce friction in the process. By 2026, according to Gartner’s forecast, 75% of software engineering firms will create specialized platform engineering teams that will also incorporate developer self-service portals.
Examples include a platform created by Adidas to standardize common activities and one created by Politet (the Norwegian Police Service) for quick product innovation.
REALIZATION OF WIRELESS VALUE She asserted that in order to grow everywhere, it is necessary to monitor a variety of devices, from end-user computing to digital product labeling. Organizations will need to support a range of network technologies, from office wireless networks to LTE and 5G to RFID, because no one network technology can address all of these use cases. By 2025, 60% of businesses would be utilizing five or more wireless technologies concurrently, according to Gartner.
According to her, CIOs must get ready for their network to provide more information and develop into a direct source of corporate value. It’s about extending endpoints for value as well as connectivity, she claimed.
She cited the Israeli retailer Shufersal as one example, which uses low-energy tracking to tag fruit from the farm to the shop, and the speciality chemical business Albemarle, which is deploying connectivity via a private LTE and 5G network.
SUPERAPPS Karamouzis discussed “superapps,” which merge apps, platforms, and ecosystems into a single application and permit third parties to construct “mini-apps” on top of them, to pioneer engagement. The end result is a seamless digital experience packaged into a single product, much like the Chinese apps WeChat and AliPay. Although there are now 15 superapps with more than 2.6 billion active users, she claimed that there is still room for more developers to create similar programs.
Examples are Tata Neu in India, which provides a tailored shopping experience with everything from plane tickets to health checkups, and PayPay in Japan, which has 50 million customers for its integrated payment ecosystem.
AI THAT ADAPTS According to Karamouzis, the majority of models that are used in business today suffer with changing settings, insufficient training, and generalized outputs. She discussed the necessity for adaptable systems that use real-time feedback to continuously retrain models based on fresh data and updated goals in order to pioneer the acceleration of AI. According to her, businesses who use adaptive AI will be able to operationalize AI models 25% more quickly than their competitors.
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She cited the US Army as one example, which is utilizing AI-driven combat training to cut learning time in half, and the UK startup Luffy, which focuses on a responsive edge solution for temperature regulation for the creation of hybrid materials.
METAVERSE She recommended that businesses think about developing Metaverse applications to seize potential. Today, she claimed, this mostly involves developing an innovative reputation. Nevertheless, businesses are utilizing the metaverse for a range of purposes, including as customer support, brand influence, events, and retail locations. According to Gartner, by 2027, more than 40% of major corporations would utilize Web3, augmented reality, the cloud, and digital twins in metaverse-based projects targeted at boosting sales. According to Karamouzis, businesses should make an immediate investment in technology that advances this.
She cited JP Morgan Chase as an example, which created Decentraland, the first metaverse bank, as well as Siemens, which collaborated with Nvidia to create a “industrial metaverse” based on digital twins and IoT with the goal of reducing design costs.
SUSPENSION TECHNOLOGY Technology focused on sustainability connects everything. She emphasized that we must take into account the effects of all the technologies we use. Environmental and social responsibility is now the third most important concern, behind profitability and revenues, according to a recent Gartner survey of CEOs.
In line with the opening address, she asserted that sustainable technology provides a “2 for 1” by having the potential to increase both profitability and sustainability.
Examples include DeliverFund, which is utilizing technology to combat trafficking, and Stora Echo, which focuses on AI partnerships for sustainability.
CIOs must, in general, “meet the moment and create the difference,” according to Karamouzis. Since you can’t do all of these things at once, she advises business leaders to select a few focused initiatives that are extremely critical to their operations, arrange them on a calendar and overlay trends on it, and then plan out a roadmap for what to invest in and when. She gave an illustration of a possible road map for this.
She noted that this is not a “one size fits all” discussion and that Gartner doesn’t anticipate its clients investing in all ten trends at once.
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