Charge 5 can now sync again thanks to a fix from Fitbit {Updated}

As a result of numerous users reporting problems syncing devices over the previous several hours, Fitbit services are now experiencing a partial outage this morning.

Update 4pm ET: Fitbit said in an email to 9to5Google that the issue that prevented Charge 5 trackers from synching earlier today has been fixed, and that as of this afternoon, all devices should function correctly.

Fitbit’s end of the outage looks to have started at 6:00 a.m. ET this morning, and throughout the course of the following several hours, more and more users have become aware of it. The issue has received numerous reports and comments on DownDetector , and the official Fitbit Support account on Twitter has also responded to a number of users who have reported the outage.

Fitbit has not openly addressed the issue to yet beyond sending out standard responses to impacted users.

This Fitbit outage appears to have primarily affected sync. Even while our Abner Li reported success synchronizing a hit Fitbit this morning, a number of Fitbit devices, including our Charge 5, are failing to sync.

The Fitbit app just states that it was unable to sync your Charge 5, or whichever product you currently have paired, without mentioning any specific issues. A generic support page with pairing-fixing advice is linked when the Fix It button is tapped, which is also the same website that Fitbit help is directing people to on Twitter.

It is currently unknown how long it will take to fix this outage, but we’ll keep you informed as things stand by updating this article. For tracking the status of its services, Fitbit does not have an official page.

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